AT&T officially loses over 10 years of my business

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I’ve been an AT&T customer for a very long time; over a decade of mobile phone use with their services, from my age’ing Nokia to my various Treo devices to several RIM BlackBerry phones.

I’m currently on the biggest, baddest Enterprise “Unlimited” data, “Unlimited” texting plan they offer, including International Roaming and texting as well, for when I travel overseas. I also have a second line for data only, which I use in my Novatel MiFi device, a SIM card previously plugged directly into my laptop so I could get online while on the train traveling to/from the office.

I recently picked up a BlackBerry PlayBook to use for work, and have been hacking on it a little bit. One thing that was lacking, was “always-on” Internet service. You have to use WiFi or tethering to get the tablet onto the Internet. In fact, you can’t even use the tablet at all unless it’s connected to a wireless network of some kind.

I just called AT&T to see what the additional cost would be to add “Tethering” to my existing phone features. The cordial operator told me that my current “Unlimited” plan is costing me $30.00/month, and to add the “Unlimited + Tethering” package, it would be $80.00/month (a $50.00/month increase).

I’m floored that I’d have to pay an additional $50/month for something that is no different than using my existing phone to browse the web. In other words, there’s no difference at all in the bits-and-bytes coming across the 3G connection if I browse the web via my phone’s browser, or browse the web via the PlayBook (or my laptop), through my phone’s 3G connection over bluetooth, via tethering.

The operator spoke to her supervisor and came back and told me that if I added tethering to my current “Unlimited” plan, I’d lose the unlimited capability, it would drop to 2GB/month, max, and I could never go back to an unlimited plan ever again, if I changed it now.

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My first two hours with the BlackBerry Playbook

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BlackBerry PlaybookI picked up a BlackBerry Playbook today to test, review and attempt to integrate it into my business workflow. After all the hype, pre-release videos and hundreds of reviews I’ve read prior to its launch this week, I knew this was going to be the right tablet device for me.

Boy was I wrong.

Here’s a list of the issues I’ve seen/found with it so far:

  1. When you first connect the device to power and power it on, you’re prompted with a few questions on the initial screens. You can’t get past Step 1 unless you have an active wireless connection, full-stop. There’s no cancel button, skip, bypass or abort that screen. No wireless, no tablet. Period. You basically have an expensive piece of plastic and glass, but not much more.
  2. Once you do pair it to wireless, it immediately fetches the latest version of the Tablet OS, as expected, installs and reboots it, no issues. It then asks if you own a BlackBerry device, and prompts you to download and install the “BlackBerry Bridge” software onto your phone. It offers the on-screen QCR barcode you can scan and download BlackBerry Bridge to pair it with your Playbook… except… if you’re an AT&T customer.


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